Delve Search - Global Search Consultants
jobid=A.0.0397
Field Service Engineer – BENELUX & Nordics Surface Inspection Instruments €65,000 – €75,000 + Company Car & Benefits package Established in the early 2000s, this privately owned company specialises in supplying a portfolio of surface characterisation equipment and instrumentation to materials sciences, life sciences, semiconductor and research applications industries across the Benelux and Scandinavian regions. Their portfolio includes Atomic Force Microscopes, Optical profilers, MicroCT, Thin-film measurements, Mechanical testing equipment (indentation, scratch and tribology), Surface analysis equipment (XPS, auger, SIMS) and Active vibration isolation systems.The idea behind the company is to provide its customers with a single purpose or integrated solution suited to multidisciplinary applications. Their extensive product range combined with a real focus on outstanding customer service, has made them a trusted and exclusive partner for a number of leading equipment manufacturers such as Hitachi High Tech, Sensofar, Rtec Instruments, Moorfield Nanotechnology, Park Systems and Horiba Scientific.Due to continued growth, they are looking to add an experienced Service Engineer to the existing service team of 4.Role and responsibilitiesThe installation and commissioning of mechanical testing and characterisation instruments at customer sites across the BENELUX & Nordics territories Training of customers in the operation & use of instrumentsCarrying out routine preventative maintenance visitsResponding to emergency service call-outs and repairsFault diagnosis and resolution using both mechanical, electrical and software fault-finding skills.Providing full written reports on activitiesThe Person To be successful in this role, you should have at least 2-3 years of experience as a service engineer, working with complex equipment analytical instruments such as optical microscopes, laser deposition systems, photonics devices, sample preparation tools, electron microscopes, spectrometers, X-ray CT systems, MRI scanners, particle analysis machines, or similar.A background in Electronics or Mechatronics is highly desirable. Minimum level BSc in a related field.Customer-focused and solution-oriented – someone who enjoys going the extra mile to ensure a positive customer experienceAdaptable, able to manage multiple tasks in a fast-paced environmentAnalytical problem-solving skillsPersonable team player who enjoys working collaborativelyIndependent and self-supporting, with a curious and exploratory approachExcellent communication and interpersonal skills, with a customer-centric approachWillingness to travel frequently for on-site customer support across the BENELUX region – typically spending 1 week per month away from home on averageFluent in English and DutchTravelThis person will be travelling around 60% of the time, both nationally and internationally across the BENELUX region – we are looking for someone who has the freedom to travel and enjoys being customer-facing. All travel is arranged during the working week (Monday-Friday).What can you expect from the company?Flat hierarchies and short decision-making processes.A young, dynamic team with a great sense of humour.Plenty of space for personal initiative and participation.Technology never stands still in this industry, which is why the company offers you regular further education and training opportunities.
