Bluebird
jobid=A.0.1147
Senior Customer Success Manager
Location: Amsterdam (3 days/week in-office)
Language: Dutch
Industry: MarTech
Team Structure: Pod-based model (CSM + AM + Renewals Manager) | Benelux portfolio | EMEA HQ team on-site
Role Overview
– Manage $1.8M ACV across ~100 Benelux accounts
– Drive adoption, engagement, and strategic product value
– Own Gross Revenue Retention (GRR) target of 76.5% (team avg: 89%)
– Push internal stakeholders and challenge clients’ thinking
– Work in industry-aligned pods with top-performing colleagues
✨ Why This Role?
– Amsterdam = EMEA HQ with access to senior leadership
– Team-first culture and strong internal mobility
– High-performing office with industry-specific focus
– Real ownership of client outcomes and workflows
Growth Perspective
– Join a scaling CS org with clear development pathways
– Collaborate closely with execs on strategic accounts
– Opportunity to evolve into leadership or enterprise-level CS roles
Ideal Candidate
– 2–4 years SaaS experience in CSM or AM roles
– Proven drive, energy, and ability to lead strategic conversations
– Fluency in Dutch
– Confident stakeholder manager – internally and externally
Compensation & Benefits
– €60K–€80K base depending on experience
– 10%-20% commission
– Many other benefits on top (4 weeks remote work, team events, etc)
