Delta Electronics EMEA
jobid=A.0.1001
Delta, founded in 1971, and listed on the Taiwan Stock Exchange (code:2308), is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones SustainabilityTM Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years.
For detailed information about Delta, please visit: www.delta-emea.com
Job Description
We are looking for a Customer Sales Support in our business in the EMEA region. You are a service-oriented person who understand the costumers’ needs and work effectively across culture. With your knowledge and experience, you contribute to the enlargement of our EMEA market presence by supporting our Sales team and other departments.
Responsibilities:
- Receive, check and process customer orders to SAP, check/confirm delivery date
- Follow-up with customers or internal departments on missing or incorrect data
- Monitor customer order backlog and pro-actively initiate expedites with the objective to meet Customer Requested Delivery date.
- Manage customer forecast, analyze forecast demand against actual orders, and coordinate relevant actions with supply chain, sales and customer.
- Create shipment in SAP and release to warehouse, coordinate with warehouse for shipment issue. Prepare shipping document
- Co-ordination of any special shipping arrangement with warehouse/transportation Company and SCM team
- Issue invoice and proforma invoice. Review AR/ follow up overdue invoice and process logistic invoice
- Support customers’ inquiries (availabilities, price, product information etc.), create and maintain customer master data, maintain/update customer price data in SAP/SPS, build and maintain a good relationship with customers
- Respond to Inbound/Outbound Call Inquiries in a professional, friendly and timely manner
- Initiate outbound calls to respond to inquiries and to follow-up with previous contact
- Ensure high customer satisfaction
- Daily stock discrepancy analysis and inventory count analysis
Qualifications
- Bachelor’s or Master’s degree in the relevant field
- Minimum 3 years of experience as Order Processor and Customer Sales Support.
- SAP transactions and Office Software knowledge (Power Point, Excel, Word, Outlook)
- Excellent verbal and written communication in English. Mandarin is a plus
- Working experience within an international organization
- Ability to work under pressure as well as prioritizing and problem-solving attitude
- Ability to make quick judgments to suit differing customers’ requests and international mindset
- Strong team player who is also able to manage different stakeholders independently with high self-quality work
- Customer-oriented attitude, attention to detail, work accurately and timely
- Good communication and organizing skills
